Technical Customer Success Manager

Full-Time - Hybrid - New York, US

About BRIA AI

Bria is pioneering the next frontier of Visual Generative AI, building a responsible, high-performance foundation for the creative industries. Our platform empowers developers, creators, and enterprises to generate, modify, and understand visual content with precision and control.

We are a venture-backed company operating at the intersection of AI, creativity, and ethical innovation, with partnerships across media, design, and enterprise technology

Joining Bria means being part of a bold mission: to reshape the future of visual communication, while setting new standards for transparency, fairness, and accessibility in Gen AI.

Position Overview

As a Technical Customer Success Manager, you will be the bridge between our customers and our internal product, engineering, and support teams. You will be responsible for enabling technical adoption, ensuring product ROI, and nurturing long-term relationships with enterprise clients who are building with generative visual AI.

You’ll work closely with AI researchers, developers, product managers, and technical decision-makers at client organizations to ensure they are successful using our platform and services, and you’ll play a pivotal role in shaping the future of our product through customer insights.

Key Responsibilities

• Customer Success & Retention

• Own the post-sales relationship with a portfolio of technical customers.

• Guide onboarding and technical enablement processes to ensure successful adoption.

• Monitor health metrics and usage patterns; proactively address risks to renewals.

• Act as a trusted advisor, providing strategic and technical guidance.

• Technical Advisory on how to use Bria’s capabilities and gain success

• Work hands-on with client dev teams to integrate our Platform-as-a-Service capabilities into their workflows.

• Troubleshoot issues across the stack (API usage, model behavior, latency, deployment).

• Lead workshops, demos, and training sessions tailored to technical teams.

• Translate customer feedback into actionable product improvements.

• Collaborate with Sales, Product, Engineering, and Support to advocate for customer needs.

• Contribute to the development of documentation, onboarding materials, and playbooks.

• Surface common themes and partner with Product on roadmap prioritization.

Skills & Requirements

Required

• 3–6 years of experience in a SaaS technical customer-facing role (e.g., Solutions Engineer, Customer Success Engineer, or Technical Account Manager).

• Proficient in API integrations, basic Python or JavaScript scripting, and understanding of cloud platforms (AWS, GCP, or Azure).

• Strong grasp of machine learning and generative AI fundamentals, especially computer vision.

• Business-oriented with technical aptitude

• Ability to translate technical capabilities into business value

• Proven success supporting technical customers at a B2B SaaS or AI/ML platform company.

• Exceptional communication, organizational, and relationship management skills.

Preferred

• Experience with generative models (e.g., diffusion, transformers) or visual AI systems.

• Familiarity with MLOps workflows, model serving, or on-device inference.

• Exposure to creative industries (e.g., marketing, media, design tooling).

• Background in data science, software engineering, or applied AI.

Why Join BRIA AI?

If you are driven by innovation and motivated by the challenge of shaping the future of visual generative AI, we would love for you to apply. You can make a significant impact in an exciting and rapidly evolving field.

*BRIA AI is an equal opportunity employer that fosters a diverse and inclusive work environment where all ideas and innovations flourish.

Requirements added by the job poster